Privacy Policy

1. Introduction

Inxtruc ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our website and mobile-first guide creation platform.

This policy applies to both our marketing website (inxtruc.com/landing) and our main application (app.inxtruc.com) where short-term rental hosts create and share visual guides for their guests.

2. Information We Collect

2.1 Information You Provide

• Account Information: When you create an account, we collect your email address, name, and password through our authentication provider (WorkOS).
• Organization Data: Information about your short-term rental business, including organization name and team member details.
• Guide Content: Photos, text instructions, and media you upload to create guides for your properties.
• Payment Information: Billing details processed securely through Stripe. We do not store your full credit card numbers.
• Communications: Messages you send us through contact forms or support channels.

2.2 Information Collected Automatically

• Usage Data: How you interact with our platform, including pages visited, features used, and guide views.
• Device Information: Browser type, operating system, device type, and screen resolution.
• Analytics Data: Aggregated data through PostHog to understand how users interact with our service.
• Log Data: IP addresses, access times, and referring URLs.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our platform.

3.1 Types of Cookies We Use

• Essential Cookies: Required for the platform to function properly, including authentication and security cookies set by WorkOS.
• Functional Cookies: Remember your preferences like dark/light mode and language settings.
• Analytics Cookies: Help us understand how you use our platform through PostHog analytics.
• Performance Cookies: Monitor and improve platform performance through Vercel analytics.

3.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling essential cookies may affect your ability to use certain features of our platform.

4. How We Use Your Information

• Provide Services: Create, store, and share your guides with your guests.
• Process Payments: Handle subscription billing, add-ons, and invoices through Stripe.
• Improve Platform: Analyze usage patterns to enhance features and user experience.
• Communication: Send service updates, security alerts, and support responses.
• Analytics: Provide you with insights on guide views and guest engagement.
• Security: Detect and prevent fraud, abuse, and security threats.

5. Data Sharing

We do not sell your personal data. We share information only with:

• Service Providers: Third-party services that help us operate our platform:
  • WorkOS (authentication)
  • Stripe (payment processing)
  • Vercel (hosting and media storage)
  • PostHog (analytics)
  • PostgreSQL providers (database hosting)
• Your Guests: When you share guides, guests can view the content you've created.
• Legal Requirements: When required by law or to protect our rights and safety.

6. Data Storage

Your data is stored on secure servers through Vercel and our PostgreSQL database provider. Media files (photos) are stored on Vercel Blob storage. We implement industry-standard security measures to protect your data.

Guide content is organized by organization, space, and guide, with access controls to ensure only authorized users can view or edit your content.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. If you delete your account, we will delete your personal data within 30 days, except where we need to retain it for legal or compliance purposes.

Guide analytics data may be retained in anonymized form for platform improvement purposes.

8. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate data.
• Deletion: Request deletion of your personal data.
• Portability: Request your data in a machine-readable format.
• Objection: Object to certain processing of your data.
• Withdraw Consent: Where processing is based on consent, you can withdraw it at any time.

To exercise these rights, contact us at privacy@inxtruc.com.

9. Children's Privacy

Our platform is not intended for children under 16 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

10. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting a notice on our platform or sending you an email. Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this privacy policy or our data practices, please contact us:

• Email: privacy@inxtruc.com